Refund Policy
AEROS MEDIA GROUP
Refund Policy
Effective Date: January 1, 2025 | Last Updated: July 23, 2026
1032 E Brandon Blvd #3790, Brandon, FL 33511, USA
Aeros Media Group LLC ("Agency," "we," "us," or "our") is committed to delivering high-quality marketing services and maintaining transparent, fair billing practices. This Refund Policy outlines the terms under which refunds may be requested, evaluated, and issued for services and packages purchased through our website or client portal.
By purchasing any service, package, or product through Aeros Media Group LLC, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
1. UNDERSTANDING OUR SERVICE MODEL
Aeros Media Group LLC offers marketing services packaged and sold as ecommerce-style products through our website and client portal. While our services may be presented and purchased in a manner similar to a product transaction, it is important to understand that all purchases represent an agreement for professional service time, expertise, labor, and resources — not a physical or digital product that can be returned.
When you purchase a service package from Aeros Media Group LLC, you are purchasing access to our team's time, skills, strategy, and execution. Once work has commenced on any service or any portion of a package, the time and resources invested by our team cannot be recovered. For this reason, refunds are not available for any work that has already been initiated, performed, or delivered, regardless of the package or service tier purchased.
This policy is designed to be fair to both parties. We honor refund requests in situations where work has genuinely not yet begun. We do not issue refunds as compensation for dissatisfaction with outcomes, results, or timelines where services have already been rendered.
2. REFUND ELIGIBILITY
2.1 Eligible for a Full Refund
A full refund may be issued under the following circumstances:
You purchased a service package and submitted a written cancellation request before any work has been initiated by the Agency.
The Agency is unable to begin or fulfill the service you purchased within a reasonable timeframe due to circumstances on our end.
A duplicate charge or billing error occurred as a result of a technical issue with our payment system.
To be eligible for a full refund under this section, you must submit your cancellation or refund request in writing within 48 hours of your purchase and before any onboarding, strategy work, account setup, or service execution has begun.
2.2 Eligible for a Partial Refund
A partial refund may be issued in the following circumstances:
You purchased a multi-service package and only a portion of the included services have been initiated. In this case, a refund may be issued for the value of services not yet started, minus any administrative or setup fees already incurred.
You prepaid for a service period (such as a monthly retainer or bundle) and submitted a cancellation request after work began but before the full service period was completed. In this case, a partial refund may be issued at the Agency's discretion for the unused and unworked portion of the period.
Partial refund amounts are calculated based on the proportion of work completed relative to the total scope of the package, as determined by the Agency. Our team will provide a written breakdown of completed work and the corresponding refund calculation upon request.
2.3 Not Eligible for a Refund
The following are not eligible for refunds under any circumstances:
Any service or package for which work has already commenced, including but not limited to strategy development, account audits, campaign setup, content creation, design work, onboarding, or any other billable activity performed by our team.
Completed deliverables that have been sent to or approved by the Client.
Monthly or recurring service subscriptions for the current active billing period after work has begun for that period.
Deposits paid to reserve project start dates or Agency capacity.
Services cancelled after the 48-hour refund window has passed, regardless of whether the full scope of work has been completed.
Dissatisfaction with marketing outcomes, results, rankings, traffic, or performance metrics, as the Agency does not guarantee specific results.
Situations where the Client failed to provide necessary materials, access, or approvals in a timely manner, causing project delays.
Add-on services, rush fees, or third-party costs (such as ad spend, stock assets, or platform fees) that have already been incurred on the Client's behalf.
3. NO REFUNDS ONCE WORK HAS STARTED
We want to be clear and transparent: once any work has been started on a service or package, no refund will be issued for that time or effort. Our packages are priced to reflect the professional time, expertise, and resources required to execute each service. When you purchase a package from Aeros Media Group LLC, you are paying for our team's time — not a deliverable that can be returned like a physical product.
This includes any preliminary work such as discovery calls, intake reviews, account audits, strategic planning sessions, onboarding tasks, research, or any internal preparation work performed in connection with your project. Once our team has invested time into your account, that time is unrecoverable and non-refundable.
If you have concerns about the direction or quality of work in progress, we strongly encourage you to reach out to your account manager or our support team before requesting a refund. We are committed to resolving concerns through communication, revisions, and collaborative problem-solving wherever possible.
4. CANCELLATION OF MONTHLY SERVICES
Clients on month-to-month service plans may cancel at any time through their Aeros Media Group client portal. Cancellations must be submitted before the next billing cycle renews to avoid being charged for the following month.
If a cancellation is submitted after a billing cycle has already renewed and work for that period has commenced, a refund will not be issued for that billing cycle. The services will remain active through the end of the paid period.
Cancellation of a monthly service does not cancel any separate one-time projects, retainer agreements, or Statements of Work that may be active at the time. Those agreements are governed by their respective terms.
5. DISPUTES AND CHARGEBACKS
We strongly encourage clients to contact us directly before initiating a chargeback or payment dispute with their bank or credit card provider. Most concerns can be resolved quickly through direct communication, and we are committed to working with you in good faith to find a fair resolution.
Initiating a chargeback for services that have been rendered, partially rendered, or that fall outside of our stated refund eligibility may be considered a breach of this Agreement and our Terms of Service. In such cases, the Agency reserves the right to provide evidence of services rendered to the relevant financial institution and to pursue recovery of any chargeback fees, disputed amounts, and associated costs.
If you believe you have been charged in error, please contact us at https://aerosmediagroup.com/get-started/ within seven (7) business days of the charge and we will investigate and respond promptly.
6. HOW TO REQUEST A REFUND
To submit a refund request, please contact us using one of the following methods:
Client Portal: Submit a support or billing request through your Aeros Media Group client portal
Website: https://aerosmediagroup.com/get-started/
Your refund request must include your full name, business name, the service or package purchased, the date of purchase, your order or invoice number if available, and a brief description of the reason for your request.
We will acknowledge all refund requests within two (2) business days and provide a decision within five (5) business days of receiving all necessary information. If your refund is approved, it will be processed to the original payment method within five (5) to ten (10) business days, depending on your financial institution.
7. EXCEPTIONS AND SPECIAL CIRCUMSTANCES
We understand that exceptional circumstances can arise. If you are experiencing an unusual situation not clearly addressed by this policy — such as a medical emergency, a significant error on the Agency's part, or a billing system malfunction — please contact us directly. We review all requests on a case-by-case basis and are committed to acting in good faith.
Any exception granted under this section does not set a precedent and does not obligate the Agency to grant similar exceptions in the future.
8. CHANGES TO THIS REFUND POLICY
Aeros Media Group LLC reserves the right to update or modify this Refund Policy at any time. Changes will be reflected by an updated "Last Updated" date at the top of this page. Your continued use of our services following any update constitutes acceptance of the revised policy. We encourage you to review this policy before making any purchase.
9. CONTACT US
For questions or concerns about this Refund Policy, please contact:
Aeros Media Group LLC
1032 E Brandon Blvd #3790
Brandon, FL 33511
United States of America
Website: https://aerosmediagroup.com/get-started/